Frequently Asked Questions
Yes. Jackson Run Townhomes offers on-site 24 hour maintenance and on-site management.
Residents can submit a maintenance request through the resident portal or contact the leasing office directly. Emergency maintenance is available 24/7.
Residents should contact the leasing office during business hours for assistance. After-hours lockout procedures are handled in accordance with the property’s lease policy.
Residents are generally responsible for minor items such as replacing lightbulbs and smoke detector batteries. Major repairs and system maintenance are handled by the on-site maintenance team.
Response times vary depending on the issue. Emergency repairs are handled as quickly as possible, while routine requests are completed in the order received.
Yes. Each townhome includes an attached garage, and off-street parking is available.
Parking is included with the townhome and does not require a separate fee.
Yes. The townhome community is pet-friendly and includes an on-site dog park.
Residents may have up to two pets per apartment home. A $150 pet deposit and a $150 one-time (non-refundable) pet fee are required per pet, along with $35 monthly pet rent per pet. For additional details, such as breed restrictions, please refer to the Amenities page or contact the leasing office.
Yes. Furnished options are available through a third-party provider, CORT.
Yes, renter’s insurance is required. We offer a property-provided umbrella policy for $16 per month, or you may choose to purchase your own policy with at least $100,000 in liability coverage and list the property as an additional insured.
Jackson Run Townhomes is not a smoke-friendly community.
Applications are typically processed within a few business days, depending on screening results. For any updates about your application, please contact our leasing office.
Rent can be paid online through the resident portal.
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